Ben did an excellent job for the Falls.  He was always responsive to our requests.  He handled complaints from the homeowners tactfully at all times.  Similarly, when he or one of the homeowners found a violation of our By-laws or covenants, he moved forward quickly to get the problem sorted out.  He uses a gentle approach to start but if the problem is not corrected, Ben will bring pressure to bear on the violator.  When a fine is deemed necessary, Ben always runs these by the BOD for their final decision to move forward.  Former President of The Falls At Mason Creek.